Last updated: July 25, 2026
Welcome to our FAQ section. If you do not see your question here, send us an email or use the contact form — we answer every message personally.
Q: How quickly do you process orders?
A: Orders are processed within 1–2 business days after they are placed. Business days are Monday through Friday, excluding federal holidays. You will receive a shipping confirmation email as soon as the label is created.
Q: Do you ship outside the United States?
A: Currently, we only ship to addresses within the United States. We do not offer international delivery at this time.
Q: How much does shipping cost?
A: Shipping is free on every order delivered within the United States. There is no minimum purchase amount and no hidden fees.
Q: Which carrier delivers my package?
A: We choose the most appropriate carrier for your order based on your location and package size. This is typically UPS, FedEx, or USPS. Your tracking email will tell you exactly which carrier is handling your shipment.
Q: What if I change my mind about a purchase?
A: You have 30 calendar days after delivery to return an item. The product must be unused and inside its original packaging. Send an email to info@bllackdiaamoond.it.com and we will provide a prepaid return label.
Q: Are there any return fees?
A: No. Returns are free, and we do not charge restocking fees.
Q: How long does it take to get my refund?
A: Once we receive your return, the refund is processed within 1–2 business days. After that, your bank or card issuer may need 7–10 business days to show the credit on your account.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. The payment method you choose is charged at the time you place your order.
Q: How can I reach customer service?
A: You can call us at +1 715-297-0723 Monday through Friday from 9:00 AM to 6:00 PM Central Time, email info@bllackdiaamoond.it.com anytime, or use the contact form at the bottom of our Contact Us page. Please include your order number whenever possible.